Last updated: [Insert Date]

Thank you for shopping with Alif Station (“we”, “our”, “us”). This Shipping Policy explains how we process and ship your orders, what you can expect for delivery, and the responsibilities of both you and us. By placing an order with us you agree to this policy.

1. Order Processing

  • Orders are typically processed within 1-2 business days after payment confirmation, unless otherwise noted (for example: during promotional periods, public holidays or sale events).

  • Business days refer to Monday through Friday (excluding public holidays in Pakistan).

  • If an order is placed on a weekend or public holiday, processing begins on the next business day.

  • After your order has been processed and shipped, you will receive a notification (email/SMS) with the tracking number (if applicable) or shipping confirmation.

2. Shipping Methods & Delivery Time

We offer the following shipping options for orders placed through Alif Station:

  • Standard Shipping: Delivered within 2-5 business days for locations in Lahore and major cities in Pakistan.

  • Regional Shipping: For more remote locations or smaller towns, delivery may take 3-7 business days.

  • Express / Priority Shipping (if available): For orders requiring faster delivery; typically within 1-2 business days inside Lahore / major metro areas (subject to availability and location).

  • The above delivery estimates are approximate and start from the date your order is shipped, not the date the order is placed.

  • Delivery may be delayed due to factors beyond our control (e.g., weather conditions, strikes, courier issues, public holidays) — in such cases we will notify you if we become aware of expected delay.

3. Shipping Rates & Free Shipping

  • Shipping charges are calculated based on the order amount, delivery location, and chosen shipping method.

  • We may offer free standard shipping for orders over a certain value (e.g., PKR [insert threshold]) — please check the Website for any active free-shipping promotion.

  • For express or priority shipping, additional charges may apply — the cost will be shown during checkout before you complete your payment.

  • If you select multiple shipping options (where available) or multiple delivery addresses, separate shipping charges may apply.

4. Delivery & Receipt

  • Once the package leaves our warehouse and is handed over to the courier, the estimated delivery time begins.

  • Title and risk of loss for items you order from us pass to you once the courier picks up the package.

  • It is your responsibility to provide accurate delivery details (address, phone number). We are not liable for delayed or failed delivery due to incorrect address or unreachable recipient.

  • Upon delivery, please inspect the package before accepting it. If the packaging appears damaged or tampered, you may refuse receipt or note on the delivery receipt and contact us immediately.

5. Shipping Restrictions & International Orders

  • Currently we ship to addresses within Pakistan only (unless stated otherwise on the Website).

  • If we begin offering international shipping, separate terms (duties, customs, longer transit times) will apply and will be communicated at checkout.

  • Some products may have shipping restrictions due to size, weight, or regulatory reasons; we reserve the right to refuse or cancel shipping if such restrictions apply.

6. Tracking Your Order

  • After your order is dispatched, we will send you the tracking number or reference (if applicable) and courier name.

  • You may use that information on the courier’s website/app to see current status of the delivery.

  • If you do not receive tracking details within [e.g., 48 hours] after your order has shipped, please contact our Customer Support team.

7. Lost, Damaged or Delayed Shipments

  • If your order is significantly delayed beyond the promised delivery timeframe, please contact us at [insert support email/phone] and we will investigate with the courier.

  • For damaged or missing items on delivery:

    • Please retain the packaging and photos of damage (if applicable).

    • Contact us within 48 hours of delivery with your order number, photos, and description of the issue.

    • We will work with the courier and arrange for replacement, refund or repair as appropriate.

  • We are not responsible for delays/damages due to force-majeure events (natural disasters, strikes, war, major transport disruptions) or incorrect address information provided by you.

8. Returns & Exchanges

  • The return/exchange process is covered under our separate Returns & Refund Policy (linkable on the Website).

  • Please refer to that policy for how shipping is handled for returns/exchanges, who covers shipping cost for return, timeframes etc.

9. Changes to This Policy

  • We may update this Shipping Policy from time to time (for example, to reflect changes in courier services, shipping regions, or costs).

  • When we do, the “Last updated” date at the top will be revised.

  • Your continued use of our website and services after any update constitutes your acceptance of the new policy.

10. Contact Us

If you have any questions about our Shipping Policy or shipping of your order, please contact us at:
Alif Station
Email: [alifstationofficial@gmail.com]
Phone: [+92 300 208 302 1]
Address: [20B Tulip Commercial, Park View City Lahore.]

Thank you for choosing Alif Station — we appreciate your business and aim to make your shopping experience smooth and reliable.